Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Pickwood (“Pickwood,” “the Company,” “we,” “us,” or “our”), a furniture and home décor business offering products for sale through our website http://pickwood.in/ (“Website”) as well as through our physical store(s), showroom(s), and other offline sales channels (together, the “Services”).

These Terms and Conditions (“Terms”) govern your access to and use of the Website and your purchase of products from Pickwood, whether the order is placed online through the Website or offline in person, over the phone, or through any other non-digital channel. By browsing the Website, creating an account, or placing an order with Pickwood in any manner, you (“you,” “your,” or “Customer”) confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree with any part of these Terms, please discontinue use of the Website and refrain from placing an order with us.

Note: Pickwood may update these Terms from time to time. Continued use of the Website or Services after any update constitutes your acceptance of the revised Terms. We recommend checking this page periodically.

2. Eligibility

You must be at least 18 years of age to use the Website, create an account, or place an order with Pickwood, whether online or offline. By using our Services, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into a binding contract.

Persons who are barred from entering into contracts under applicable Indian law are not permitted to use our Services. If you are accessing the Website from outside India, you are responsible for ensuring that your use of our Services complies with the laws applicable in your jurisdiction.

Pickwood reserves the right to refuse service, deny access to the Website, or terminate an existing account or order, at its sole discretion, without being obligated to provide a reason.

3. Placing an Order (Online and Offline)

Pickwood accepts orders through two channels, and both are governed equally by these Terms unless otherwise stated:

• Online orders — placed directly through the Website, http://pickwood.in/, using our online catalogue, cart, and checkout process.
• Offline orders — placed in person at a Pickwood store or showroom, over a phone call, through a sales representative, or via any other non-Website channel.

Regardless of the channel used, an order is only considered confirmed once Pickwood has acknowledged acceptance of the order (through an order confirmation email/SMS for online orders, or a signed order form/invoice/advance receipt for offline orders) and, where applicable, the required advance or full payment has been received.

For offline orders, any order form, quotation, or invoice issued at the store, along with the payment receipt, together with these Terms, form the complete agreement between you and Pickwood for that purchase. In case of any conflict between an offline order document and these Terms, the specific terms recorded on the signed order form/invoice for that transaction shall prevail with respect to that transaction only.

Pickwood reserves the right to accept, modify, or decline any order, whether placed online or offline, including in cases of pricing errors, stock unavailability, suspected fraud, or incomplete customer information. If an order is declined or cancelled by us after payment has been made, the amount paid will be refunded in accordance with our Refund Policy.

4. Product Information, Natural Material Variation, and Pricing

4.1 Product Images and Descriptions

Images displayed on the Website or in our catalogues/showrooms are for reference only. Since our furniture is handcrafted and made from natural materials, the finished product you receive may differ slightly from the image shown due to factors such as lighting during photography, wood grain and texture, manual polishing, and batch-to-batch variation in natural material.

4.2 Materials and Finishes

While many of our products are primarily constructed from solid wood, certain components (such as backing panels, drawer bases, or structural supports) may use secondary materials including engineered wood (MDF/plywood) or metal, depending on the design and functional requirement of the product. Finishes are offered in a defined range; we encourage customers to confirm the exact finish with our sales team before finalising an order, whether online or in-store.

4.3 Natural Wood Characteristics

Solid wood products may display natural grain patterns and minor tonal variation between pieces and between the physical product and any digital or in-store display sample. Such variation is a natural characteristic of solid wood and is not considered a manufacturing defect. Structural knots that could weaken the product are not accepted at our quality-control stage.

4.4 Pricing

Prices displayed on the Website or quoted in-store are as applicable at the time of purchase and are subject to change without prior notice. Pickwood does not guarantee that its prices are the lowest available for comparable products in any market. Any price shown in error (whether due to a typographical, technical, or manual error) may be corrected by Pickwood, and in such cases we will contact you before proceeding, or cancel the order and refund any amount already paid.

Discounts, coupon values, and offer calculations may be rounded to the nearest whole rupee to avoid decimal discrepancies.

5. Payment Terms

For online orders, payments are processed through authorised third-party payment gateways integrated with the Website. For offline orders, payments may be made by cash, card, UPI, bank transfer, or any other mode accepted at our store at the time of purchase. By providing payment details, you confirm that you are authorised to use the selected payment method.

For certain products, particularly customised or made-to-order furniture, Pickwood may require partial advance payment before production begins and the balance prior to or at the time of delivery. Applicable payment terms will be communicated to you at the time of order confirmation.

6. Shipping, Delivery, and Store Pickup

Pickwood aims to dispatch and deliver products within the estimated timeline communicated to you at the time of order. Delivery timelines are estimates and may be affected by factors beyond our reasonable control, including transport disruptions, natural calamities, or regional restrictions. As many of our products are made to order, custom or made-to-order furniture may require a longer timeline.

Delivery timelines and applicable delivery charges may vary depending on your location/pin code and will be communicated at the time of order. Free delivery, where offered, generally applies only to the first delivery attempt at the address provided; a missed delivery attempt due to customer unavailability may attract an additional visit charge.

For offline orders, you may choose home delivery or in-store pickup, where available, subject to confirmation by our store team. Installation, where applicable, will depend on the product and delivery method and will be communicated to you before the order is confirmed.

You are encouraged to track your order using the order/reference number shared at the time of purchase. If you have not received any update on your order within 10 days of placing it, please contact our Customer Support.

7. Inspection at the Time of Delivery

Please inspect your product carefully at the time of delivery or store pickup:

• Check all external surfaces for breakage, cracks, chips, unfinished patches, or signs of insect infestation.
• Minor dust or a lack of shine can usually be resolved on the spot with a wood-polish touch-up, which is a standard industry practice.
• Report any visible scratch, crack, or damage immediately to the delivery/store personnel and to Customer Support, along with photographic evidence.
• For products requiring assembly, ensure the delivery team completes assembly before they leave.
• For wall-mounted products, decide the intended location in advance and ensure any necessary permissions for drilling are in place.
• For floor-standing products, check that the item stands stable and level; minor unevenness may be corrected on the spot.
• For seating products, check the fabric and sit on the product to confirm structural stability.

Once the product has been delivered/handed over, inspected by you, and our team has left the premises, Pickwood will not be responsible for damage arising from subsequent mishandling, misuse, or improper care. Any such post-delivery damage will not be eligible for free replacement, repair, or refund.

During humid or rainy months, solid wood products may expand slightly and drawers may feel tighter than usual; this is a normal, temporary characteristic of solid wood and is not a defect.

8. Returns, Refunds, Cancellations, and Warranty

Returns, exchanges, cancellations, and refunds are handled in accordance with our separate Return & Refund Policy, available on the Website or from our store team on request, which forms part of these Terms by reference.

If you receive a damaged product or identify a manufacturing defect (such as an issue with balancing, levelling, finish, paint, or fabric), please report it to the delivery/store personnel at the time of delivery and to Customer Support within 24 hours, along with photographic evidence. Our team will assess the issue and revert within 1–2 business days with an appropriate resolution (repair, replacement, or remanufacture of the affected part), depending on the extent of the damage. Pickwood retains the final right to determine whether a product is defective and the appropriate resolution.

Where a product carries a specific warranty (for example, certain mattress or upholstery products), the applicable warranty period, coverage, and exclusions will be specified in the product-specific warranty terms provided to you at the time of purchase. General wear and tear, staining, accidental damage, and unauthorised repairs are typically not covered under warranty.

Refunds, where applicable, will be processed within 2–3 business days after the returned product (if any) has been received back by Pickwood, and will be issued through the original mode of payment, bank transfer, or cash, as applicable. Applicable processing charges, if any, may be deducted from the refund amount.

9. User Obligations and Conduct

Your access to the Website is a limited, non-exclusive privilege granted subject to your compliance with these Terms and applicable law. You agree that you will not:

• Use automated tools such as bots, spiders, or scrapers to access or extract data from the Website;
• Impersonate any person or entity, or misrepresent your affiliation with Pickwood;
• Post or transmit any content that is unlawful, defamatory, obscene, or infringes the rights of others;
• Upload files containing viruses or malicious code, or otherwise attempt to disrupt or damage the Website;
• Attempt to gain unauthorised access to any account, system, or network connected to the Website;
• Collect or share data about other users without authorisation; or
• Reverse engineer, copy, or resell any part of the Website or its content without our prior written consent.

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

10. Intellectual Property

All content on the Website — including text, product images, graphics, logos, layout, and the Pickwood name and marks — is owned by or licensed to Pickwood and is protected under applicable copyright, trademark, and other intellectual property laws. You may access this content for personal, non-commercial use only. You may not copy, reproduce, republish, or distribute any content from the Website without our prior written permission.

11. Third-Party Vendors and Links

Pickwood may facilitate the sale of certain products supplied by third-party vendors or manufacturers. Where this is the case, Pickwood is not the manufacturer of such products and is not responsible for any warranty, certification, or guarantee separately offered by that vendor. The Website may also contain links to third-party websites; Pickwood is not responsible for the content, accuracy, or practices of any linked third-party site, and your use of such sites is at your own risk.

12. Disclaimer of Warranties and Limitation of Liability

Pickwood takes reasonable care to ensure that information on the Website and in our stores is accurate, but we do not warrant that all product descriptions, pricing, images, or other content are entirely free of error.

To the fullest extent permitted under applicable law, Pickwood shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, the Website or Services; unauthorised access to your account or data; or any delay, error, or unavailability of the Website, including during scheduled maintenance or events beyond our reasonable control.

13. Indemnification

You agree to indemnify and hold harmless Pickwood, its owners, employees, and affiliates from and against any claims, damages, liabilities, and expenses arising from your breach of these Terms, misuse of the Website, or violation of any applicable law or third-party right.

14. Communications

By providing your contact details (phone number and/or email address) at the time of registration or while placing an order (online or offline), you agree that Pickwood may contact you regarding order updates, delivery coordination, and, where you have consented, promotional communications, newsletters, and offers via call, SMS, WhatsApp, or email. You may opt out of promotional communications at any time using the unsubscribe option provided in such communications or by contacting Customer Support.

15. Termination

Pickwood may, at its sole discretion, suspend or terminate your access to the Website or refuse to process any order (online or offline) where these Terms have been violated, where the request is unlawful, or where continuing to provide the Services is no longer commercially reasonable. Termination of access will not affect any obligations or liabilities that had already accrued prior to termination.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms, the Website, or any order placed with Pickwood (online or offline) shall be subject to the exclusive jurisdiction of the courts of Jodhpur, Rajasthan.

17. General Provisions

17.1 Notices

Notices from Pickwood will be provided via a notification on the Website or by email/SMS/call to the contact details on record for your order or account.

17.2 Severability

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

17.3 Waiver

Pickwood’s failure to enforce any provision of these Terms at any time shall not be construed as a waiver of that provision.

17.4 Assignment

Pickwood may assign or transfer its rights and obligations under these Terms without requiring your prior consent, including in connection with a merger, acquisition, or sale of business assets.

17.5 Entire Agreement

For any given order, these Terms, together with our Privacy Policy and Return & Refund Policy, and (for offline orders) the signed order form or invoice issued to you, constitute the entire agreement between you and Pickwood regarding that order.

18. Report an Issue / Contact Us

If you have a concern about your order, believe content on the Website is inaccurate or infringing, or wish to report misuse of the Website, please reach out to our Customer Support team: