Privacy Policy

1. Who We Are

Pickwood (“Pickwood,” “we,” “us,” or “our”) operates the website http://pickwood.in/ (“Website”) and sells furniture and home décor products both online through the Website and offline at our store/showroom. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights available to you, whether you interact with us online or visit us in person.

By using the Website, browsing our catalogue, creating an account, or placing an order with Pickwood (online or offline), you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use the Website or share your personal information with us.

Note: This Privacy Policy may be updated from time to time. We recommend revisiting this page periodically to stay informed of any changes. This Policy does not extend to the practices of third parties, affiliates, or partners not directly controlled by Pickwood — please review their respective privacy policies separately.

2. Information We Collect

We collect personal information depending on how you interact with us — whether you browse the Website, place an order online, visit our store, or contact our support team.

Contact and delivery details — name, address, billing/shipping address, phone number, and email address, collected to process and deliver your order (online or offline).
Payment information — payment method, transaction details, and payment confirmation. Card and payment credentials themselves are processed by our authorised payment gateway/banking partners and are not stored on our systems.
Account information — username, password, and preferences, if you register an account on the Website.
Order and transaction history — items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, including for in-store purchases linked to your contact details.
Communications — information you share when contacting our Customer Support for order inquiries, complaints, or disputes, whether by email, phone, or in person.
Device and session information — IP address, browser type and language, operating system, and date/time of your visit to the Website.
Social sign-in information — if you choose to log in or connect using a third-party account such as Google or Facebook.

3. Sources of Information

We collect personal information from the following sources:

Directly from you — when you create an account, place an order online, visit our store, fill out an order form, or contact us.
Automatically through the Website — via cookies and similar technologies when you browse or use the Website.
From our service providers — such as payment gateways, logistics/delivery partners, and IT service providers who process information on our behalf.
From in-store interactions — details recorded on an offline order form, invoice, or advance-payment receipt at our showroom.

4. How We Use Your Information

We use your personal information for the following purposes:

To provide and fulfil the Services — process your order (online or offline), arrange delivery or installation, manage returns/exchanges, maintain your account, and provide a customised shopping experience.
To communicate with you — send order confirmations, delivery updates, respond to support queries, and, where you have consented, send promotional offers and newsletters.
For security and fraud prevention — authenticate your account, secure transactions, and detect or prevent fraudulent or unlawful activity.
To improve our Services — understand shopping behaviour and preferences to improve our catalogue, website experience, and in-store service.
For legal compliance — to comply with applicable law, respond to valid legal requests, and enforce our Terms and Conditions.

5. Cookies

The Website uses cookies to enhance your shopping experience, remember your cart and preferences, and understand how visitors use our site. Cookies do not store personally identifiable information. You can manage or disable cookies through your browser settings; by continuing to use the Website with cookies enabled, you consent to our use of cookies as described here.

If you log in to your account, we set cookies to keep you signed in and remember your display preferences. Login sessions typically persist for a limited period unless you select “Remember Me,” in which case your session may persist for longer, until you log out.

6. How We Share Your Information

We do not sell your personal information. We may share personal information in the following circumstances:

Delivery and logistics partners — to fulfil and deliver your order, under strict data-handling agreements.
Payment processors — to securely process online payments.
Service providers — such as IT hosting, customer support tools, and marketing platforms who process data on our behalf and are contractually bound to confidentiality.
Affiliates and business partners — to support marketing activities undertaken by or on behalf of Pickwood.
Legal and regulatory authorities — where required to comply with applicable law, valid legal process, or to protect our rights and the safety of our users.
In connection with a business transaction — such as a merger, acquisition, or sale of business assets.

If you request a password reset on the Website, your IP address will be included in the reset email for security purposes.

7. Third-Party Websites and Links

The Website may contain links to third-party websites or embedded content (such as videos or social media widgets). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing any personal information with them.

8. Children’s Data

Our Services are not directed at, and are not intended to be used by, children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the details below so that we can delete it.

9. Data Security and Retention

We use industry-standard technical and organisational measures, including firewall protection and secure payment processing, to safeguard your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend avoiding unsecure channels when sharing sensitive information with us.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including maintaining your account, providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

10. Your Rights and Choices

Subject to applicable law, you may have the following rights in relation to your personal information:

Access — request a copy of the personal information we hold about you.
Correction — request that we correct inaccurate or incomplete information.
Deletion — request that we delete personal information we hold about you, subject to any legal or administrative retention requirements.
Portability — request a copy of your data in a portable format, where applicable.
Opt-out — unsubscribe from promotional emails, SMS, or WhatsApp communications at any time using the opt-out option provided, or by contacting us directly. You may continue to receive non-promotional, order-related communications.

You may exercise these rights by contacting us using the details in Section 13 below. We may need to verify your identity before processing your request and will respond within a reasonable timeframe as required under applicable law.

11. User Consent

By accessing the Website, creating an account, or providing your details to purchase a product or service (online or offline), you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you are not comfortable with these terms, we request that you refrain from sharing your personal information or using the Website.

12. Grievance Redressal

In accordance with applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, if you have any complaints or concerns regarding the processing of your personal information or the content on the Website, you may contact our Grievance Officer using the details provided in Section 13. We will acknowledge and address your grievance within the timelines prescribed under applicable law.

If you have questions about this Privacy Policy, wish to exercise any of your rights, or want to raise a grievance, please reach out to us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any changes will be posted on this page along with a revised “Last Updated” date. We encourage you to review this Policy periodically to stay informed about how we protect your information.